Privacy Policy

Last Updated: 17 April 2025

Fascia Remedy is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how your information is collected, used, stored, and protected.

1. What We Collect

We may collect personal and health-related information, including:

  • Your name, contact details, and email address

  • Medical history and treatment notes

  • Payment and booking information

  • Health fund details (for HICAPS claims)

2. How We Use Your Information

We collect your information solely to:

  • Provide safe, personalised treatment

  • Manage appointments and communications

  • Process payments and health fund rebates

  • Comply with legal or professional obligations

3. Storage & Security

All records are securely stored and accessed only by your practitioner.
We use secure third-party services (e.g. Cliniko, Stripe) with privacy protections in place.

4. Sharing Your Information

Your personal information will never be sold or shared with third parties for marketing.
We may only share information with:

  • Health funds (for claims via HICAPS)

  • Required bodies, if mandated by law (e.g. insurance or health regulations)

5. Your Rights

You may request access to your records or correct inaccurate information at any time.
Please email us at info@fasciaremedy.com.au with your request.

6. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve the site. No personally identifiable information is collected for tracking.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact: info@fasciaremedy.com.au